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FAQ’s

General Questions
Survey
Order Tracking 

 

General Questions

How can I find out the price of one of your products?

Please contact Customer Service at 800-328-1095.
 

What are Bird & Cronin’s Customer Service Hours? 

Bird & Cronin Customer Service Representatives are available to take your call at 1-800-328-1095 Monday through Friday from 8:00 am to 4:30 PM CST. Our Fax Line (1-800-279-7934) is available 24 hours a day, 7 days a week.

 

How can I order Bird & Cronin products? 

  1. Phone: 1-800-328-1095
  2. Email: orders@birdcronin.com All email orders will be entered M-F 8:00 am – 4:30 pm CST. Rush email orders entered before 2:00 pm CST will ship the same day and ground orders will ship the following day depending on product availability. All email orders will receive a confirmation if an email address or fax number is provided.
  3. Fax Line: 1-800-279-7934 All fax orders will be entered M-F 8:00 am – 4:30 pm CST. All orders received by 12:00 am CST will ship the same day and any order processed after 12:00 am will ship the following day, depending on product availability. All fax orders will receive a confirmation if a fax number or email address is provided.
  4. EDI ( Electronic Data Interface): All EDI orders will ship the following day unless the account has a scheduled weekly truck delivery. If you are interested in placing your orders via EDI, please contact your EDI representative at 800-328-1095 ext. 8090. 

  

What is the cut-off time for ordering and shipping the same day? 

To enable all departments’ better service your needs, we require orders to be received by 12:00 pm CST to ship the same day, based on item availability. Orders with items that are in stock can be placed as late as 3:30 pm CST and still ship the same day if specified. Please contact customer service for additional information. 

 

Who do I contact regarding Credit and/or Billing Questions? 

Please contact our Bird & Cronin Accounting department at 1-800-328-1095

Accounts Receivable: Ext. 8094, 8057, or 8036
Accounts Payable: Ext. 8092
International: Ext. 8094 or 8057
Payments: Ext. 8094, 8057, or 8036
Rebates/Commissions: Ext. 8032

 

Where can I find the HCPC code for a product?  

The suggested HCPC code is printed on the label of the product under the UPC and is identified as “SUGG. HCPC.” The suggested codes can also be found on the website under “Related Info” on the product pages.

 

Are you a Retail Customer? 

We do sell many of our products to the general public. Please contact Customer Service at 800-328-1095 for your inquiries.

 

 

Survey

Your feedback is very important. Please take a moment to fill out our short survey by clicking here. If you have any concerns, please contact the Customer Service Manager at 800-328-1095 Ext. 8068.  We look forward to hearing from you.

 

Order Tracking

COMING SOON 

For an order update or tracking information, please contact Customer Service at 1-800-328-1095 or 651-683-1111.