birdcronin.com is our main company website. It provides product information and serves our wholesale, distributor, healthcare, and institutional customers who order directly from us by purchase order, email, or phone.
store.birdcronin.com is our official online retail store, where anyone can browse our catalog and buy Bird & Cronin products online.
Both sites are operated by Bird Cronin, Inc. Orders placed directly with us follow the policies on this website, and orders placed on store.birdcronin.com follow the store’s policies.
Bird Cronin, Inc. is located at 14101 Pontlavoy Avenue, Santa Fe Springs, CA 90670. Bird & Cronin relocated from Eagan, Minnesota to Santa Fe Springs, California in 2026. Please do not send mail, orders, or returns to our previous address.
Yes. Wholesale accounts are set up when we receive your first purchase order, so there’s no separate application. Please send purchase orders to orders@birdcronin.com.
To request our wholesale and healthcare customer price list, email info@birdcronin.com and include your company name, address, contact email and phone number, and any product samples you’d like to request.
Yes. We accept purchase orders from distributors, hospitals, healthcare facilities, clinics, government institutions, and other qualifying organizations. Please email your purchase order to orders@birdcronin.com.
When ordering, please include your purchase order number, customer account number (if you have one), shipping and billing addresses, product item numbers, quantities, and any special shipping instructions.
Yes. You can order directly by calling 1-800-328-1095 or emailing orders@birdcronin.com, Monday through Friday, 8:00 AM to 4:30 PM PST.
Yes. Retail customers can purchase Bird & Cronin products through our official online store at store.birdcronin.com.
Yes. If your facility requires a formal quotation before issuing a purchase order, email info@birdcronin.com with the products and quantities you need.
Please email orders@birdcronin.com with your order or purchase order number as soon as possible. Orders can be canceled at any time before they ship. Once an order has shipped, it can no longer be canceled, but eligible items may be returned under our Return Policy. Special-order and custom products cannot be canceled once the order has been placed.
Some products may temporarily be unavailable for immediate shipment but can still be ordered. Backordered items ship as soon as inventory becomes available, and our team can provide estimated lead times on request.
Email info@birdcronin.com to request our wholesale and healthcare customer price list, or call 1-800-328-1095.
Our credit terms are net 30 days. All merchandise is priced FOB Santa Fe Springs, California. Prices do not include federal, state, or local taxes. All prices are subject to change without notice except when protected by a written contract, and shipments are billed at the price in effect on the original order date.
We accept Visa, Mastercard, American Express, and Discover, as well as payment on approved net 30 terms.
International customers are required to pay by prepaid wire transfer for the full order amount, a standard letter of credit, or Visa, Mastercard, American Express, or Discover. Freight is added to the invoice or shipped collect.
Please contact our Accounting department at (651) 683-1111 or email info@birdcronin.com.
Yes. Email info@birdcronin.com to request our current W-9 or Section 889 documentation. We typically respond to document requests within 24 hours.
Yes. Bird Cronin, Inc. is registered in SAM.gov.
Unique Entity ID (UEI): G5T7BPNDN2N1
CAGE / NCAGE: 22YD2
Yes. We’re happy to provide or complete documentation required by your organization, including vendor forms, compliance documents, and purchasing forms. Email info@birdcronin.com. No vendor setup is required on our end before you place your first order.
Yes. Qualified tax-exempt organizations may email info@birdcronin.com with their exemption documentation for assistance with tax-exempt purchasing.
Orders are processed Monday through Friday, excluding holidays. Orders received before 9:00 AM Pacific Time on a business day are considered received that day; orders received after the cutoff, or on a weekend or holiday, are considered received the next business day. In-stock orders are generally processed and prepared for shipment within 1–3 business days after they are received.
For wholesale and B2B orders, all merchandise ships FOB Santa Fe Springs, California. Freight charges depend on the order size and destination and are added to your invoice unless otherwise specified in your agreement or purchase order. See our full Shipping Policy for details.
Retail customers: Orders placed through store.birdcronin.com follow the store’s Shipping Policy, including free standard shipping on orders of $100 or more.
Eligible products may be returned within 30 days of delivery with a Return Authorization number. Items must be unused, unworn, and in their original packaging. Certain products cannot be returned for sanitary or safety reasons. See our full Return Policy for details.
Please inspect your order promptly after delivery. Damaged or incorrect items must be reported within 7 days of delivery. Email orders@birdcronin.com with your order number and photos of the item and packaging when possible.
Bird & Cronin soft goods and rigid bracing are warranted against defects in materials and workmanship for 6 months from the original shipment date. All warranty returns require an RMA number. See our Warranty page for full details, or contact 1-800-328-1095 or info@birdcronin.com to start a claim.
Sizing information is available on applicable product pages. If you need help identifying the right product or size, contact us before ordering.
We’re happy to help identify Bird & Cronin products, replacement items, accessories, or available sizes. Email info@birdcronin.com or call 1-800-328-1095.
We respond to inquiries within 24–48 hours on business days.
Orders, Purchase Orders & Order Status: orders@birdcronin.com
General Inquiries, Vendor Documents & Purchasing Forms: info@birdcronin.com
Phone: (651) 683-1111
Toll Free: 1-800-328-1095
Fax: (651) 688-9855
Hours: Monday–Friday, 8:00 AM–4:30 PM PST