Last Updated: October 2026
This Return Policy applies to wholesale, B2B, healthcare, and institutional orders placed directly with Bird Cronin Inc. by purchase order, email, phone, or fax. Retail orders placed through our online store at store.birdcronin.com are covered by the store’s Return and Refund Policy. Where a customer agreement, purchase order, or government contract includes its own return terms, those terms apply.
Return Window
Bird Cronin Inc. accepts eligible returns within 30 days of delivery.
Return Eligibility
To qualify for a return, the item must be:
- Unused and unworn
- In the same condition in which it was received
- In its original packaging, with all tags, labels, instructions, and accessories included
- Accompanied by the order number, purchase order number, or invoice number
Due to sanitary and safety requirements, products that have been used, worn, altered, washed, damaged after delivery, or removed from their original condition cannot be returned.
Return Authorization Required
You must request a Return Authorization (RA) number within 30 days of delivery before returning any item. Email orders@birdcronin.com with your order or purchase order number, the items and quantities being returned, and the reason for the return. Do not ship items back without first obtaining an RA number. Returns received without an RA number will not be accepted.
Approved returns must be sent to:
Bird Cronin Inc.
14101 Pontlavoy Avenue
Santa Fe Springs, CA 90670
Include the RA number inside the package and write it clearly on the outside of each carton.
Return Shipping and Fees
Customers are responsible for return shipping costs unless the item was damaged upon arrival, incorrect, or sent because of an error by Bird Cronin Inc. Original shipping charges are nonrefundable unless the return resulted from our error. We do not charge a restocking fee for eligible returns.
Damaged, Defective, or Incorrect Items
Damaged or incorrect items must be reported within 7 days of delivery. Email orders@birdcronin.com with your order or purchase order number and photos of the item and packaging when possible. Product defects covered by warranty are handled under our Warranty policy.
Non-Returnable Items
The following cannot be returned:
- Used, worn, altered, or washed products
- Products not returned in their original packaging
- Custom-made, personalized, or special-order products
Exchanges
We do not process direct exchanges. To receive a different item or size, return the original item under this policy and place a new order.
Order Cancellations
Orders may be canceled at any time before they ship by emailing orders@birdcronin.com with your order or purchase order number. Orders that have already shipped cannot be canceled but may be returned under this policy. Special-order and custom products cannot be canceled once the order has been placed.
Refunds and Credits
Once a return is received and inspected, approved refunds are issued to the original payment method, or as a credit to your account for invoiced orders, within 10 business days of approval.
Questions
For questions about returns, contact us at orders@birdcronin.com or (651) 683-1111, Monday through Friday, 8:00 AM to 4:30 PM PST.