Last Updated: October 2026
This Shipping Policy applies to wholesale, B2B, healthcare, and institutional orders placed directly with Bird Cronin Inc. by purchase order, email, phone, or fax. Retail orders placed through our online store at store.birdcronin.com are covered by the store’s Shipping Policy. Where a customer agreement, purchase order, or government contract includes its own shipping terms, those terms apply.
Order Processing
Orders are generally processed and prepared for shipment within 1–3 business days after the order is received. Business days exclude weekends and holidays.
All orders ship from:
Bird Cronin Inc.
14101 Pontlavoy Avenue
Santa Fe Springs, CA 90670
Custom, backordered, and special-order products may require additional processing time. If an item requires an extended lead time, we will contact you using the information provided with your order.
Order Cutoff Time
Orders are processed Monday through Friday, excluding holidays. Orders received before 9:00 AM Pacific Time on a business day are considered received that day; orders received after 9:00 AM Pacific Time, or on a weekend or holiday, are considered received the next business day.
Freight Terms
All merchandise is priced FOB Santa Fe Springs, California. Freight charges are based on order size, weight, destination, and shipping service, and are added to your invoice unless otherwise specified in your agreement or purchase order. Customers may also ship using their own carrier account by providing the account number with their order.
Large, palletized, unusually heavy, or specially handled shipments may require a separate freight quote.
Expedited Shipping
Expedited shipping is available for an additional charge. Please request expedited service on your purchase order or when placing your order. Expedited service applies to carrier transit time after the order has shipped and does not necessarily shorten the standard 1–3 business-day processing period.
Transit Times
Estimated transit times begin after the order has been processed and transferred to the carrier. Standard ground shipments generally arrive within 3–10 business days after shipment. Delivery times are estimates and are not guaranteed.
Bird Cronin Inc. is not responsible for carrier delays, weather disruptions, service interruptions, incorrect delivery information, or other circumstances outside our reasonable control.
Shipping Methods
Orders may be shipped through UPS, FedEx, USPS, or LTL freight carriers, depending on the destination, shipment size, and selected service.
Alaska, Hawaii, and U.S. Territories
Orders shipped to Alaska, Hawaii, or U.S. territories may incur additional freight charges. We will provide a shipping quote before processing the order when needed.
International Shipping
International shipping is available to select destinations. Contact orders@birdcronin.com for availability and a freight quote. International orders require prepayment by wire transfer, a standard letter of credit, or credit card, and freight is added to the invoice or shipped collect. International customers are responsible for all customs duties, taxes, VAT, brokerage charges, and other import fees.
APO, FPO, and DPO Addresses
Shipping to APO, FPO, and DPO addresses may be available through USPS. Available methods and delivery times depend on the destination and package restrictions.
Damaged or Incorrect Shipments
Please inspect your order promptly after delivery. Damaged or incorrect items must be reported within 7 days of delivery to orders@birdcronin.com. If you used your own carrier account, freight damage claims must be filed directly with your carrier.
Tracking Information
Tracking information is provided by email once your order ships. Tracking activity may take up to 24 hours to appear after the shipping label is created.
Shipping Delays
We make every reasonable effort to process and ship orders promptly. However, delays may occur because of severe weather, carrier disruptions, holidays, supply interruptions, or other circumstances outside our reasonable control.
For shipping questions, contact orders@birdcronin.com or call 1-800-328-1095, Monday through Friday, 8:00 AM to 4:30 PM PST.